Knowledgebase

Find answers for most frequent questions here.

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Container Servers and Containers

How do I order new container server?
  1. Go to My Servers / Overview.
  2. Click on Create Server.
  3. Enter name for your server, choose your favourite cloud hosting provider (where you want our platform to host the containers for you), choose location and plan.
  4. Click on Create and your container server is ready to use.
How do I view the list of my servers?
  1. To view all container servers, go to My Servers / Overview.
How do I create new container?
  1. Go to My Servers / Overview listing.
  2. Choose container server where you want the container to be created.
  3. Under Actions menu, choose Containers.
  4. Click on Create Container.
  5. Enter name for your container, choose container technology (LXD or Docker), your favourite Linux distribution or Docker image, and finally set resources utilization for the container (in form of CPU count, memory size and disk size).
  6. Click on Create and your container is now ready to use.
How do I view the list of my containers?
  1. You can choose to view the containers of your specific server only or you can view all containers at once.
  2. To view all containers, go to Containers / Overview list.
  3. To view containers of your specific server only, go to Servers / Overview, choose your server and under Actions menu, click on Containers.
How do I perform specific action on my container (e.g. start, stop, power-off, destroy or rename)?
  1. Go to your Containers list, choose your container.
  2. Under Actions menu, choose the desired action you want to perform.
How do I access System Console of my container?
  1. Go to your Containers list, choose your container you want to access.
  2. Under Actions menu, choose System Console.
  3. If your container is up and running, you will be granted full root access to your container.
How do I manage resources of my container in real-time?
  1. Go to your Containers list, choose your container you want to manage.
  2. Under Actions menu, choose Manage Resources.
  3. Set resources utilization (CPU count, memory size and disk size).
  4. Click on Update and your container's resources are updated instantly.

Container Snapshots

How do create snapshot of my container?
  1. Go to your Containers list, choose your container you want to create snapshot from.
  2. Under Actions menu, choose Create Snapshot.
  3. Enter name for your snapshot and click Ok.
  4. Your container's snapshot is now being created. Please note that you will not be able to perform any action with this container until the snapshot is created.
How do I view list of my snapshots?
  1. To view all containers snapshots, go to Containers / Snapshots.
How do I restore / create container from snapshot?
  1. Go to My Servers / Overview listing.
  2. Choose container server where you want the container to be restored from snapshot.
  3. Click on Create Container.
  4. Depending on your container technology (LXD or Docker), click on Snapshots tab.
  5. Under snapshots list, click on snapshot you want the container to be restored from.
  6. Set all other container parameters just as you would normally create container.
How do I perform specific action on my snapshot (e.g. remove or rename)?
  1. Go to your Snapshots list, choose your snapshot.
  2. Under Actions menu, choose the desired action you want to perform.

LXD Containers

How do I import custom LXD image and use it for my container?
  1. Go to your Snapshots list, click on Import LXD Image.
  2. Enter name for your image, remote URL for your LXD image rootfs tarball and optionally remote URL for your LXD image metadata tarball.
  3. Click on Import and your image will start downloading to your account.
  4. Once the image is downloaded, you can proceed to create container as usual. Your custom image will be available under Snapshots tab.
How do I remove my custom LXD image?
  1. Because custom LXD image is essentially an container snapshot, it can be destroyed by performing remove action on that snapshot.
Do you offer preinstalled LXD containers with some ready-to-use applications?
  1. We offer collection of most popular applications like Redis, MySQL, PHP+Nginx, NodeJS, etc. that are ready-to-use for your LXD containers.
  2. When creating container, navigate to Preinstalled Application tab, choose your preferred application and continue to create the container as usual.

Docker Containers and Registries

How do I set specific parameters when creating new Docker container (like restart policy, env. variables, etc.)?
  1. Some of these parameters can be set directly when creating new Docker container.
  2. Please note that due to security reasons, some parameters cannot be changed by default.
How do I search for a specific Docker image under chosen Docker Registry?
  1. When creating new Docker container, type image name (or starting characters of the image name if you don't know the full name) and click on Registry Search.
  2. From the search results, click on the Docker image you want to use and continue to create the Docker container as usual.
How do I view list of all accessible Docker Registries?
  1. Go to Settings section.
  2. You can view all accessible Docker Registries in the bottom part of the section.
How do I setup access to my own Docker Registry?
  1. Go to Docker Registries list, click on Add Registry.
  2. Enter name, registry URI and optionally username with password (if the registry is private and requires authorization).
  3. Click on Add. If the registry is private, an authorization attempt will first be made before adding new registry.
How do I perform specific action on a Docker Registry?
  1. Go to Docker Registries list and choose registry.
  2. Under Actions menu, choose the desired action you want to perform.

SSH Keys

How do I view list of my public SSH keys?
  1. Go to Settings section.
  2. You can view all your public SSH keys in the top part of the section.
How do I import public SSH key?
  1. Go to SSH Keys list, click on Import Key.
  2. Enter name and public part for your SSH key.
  3. Click on Import.
How do I perform specific action on SSH key?
  1. Go to SSH Keys list and choose key.
  2. Under Actions menu, choose the desired action you want to perform.
How do I add / remove SSH key to / from my LXD container?
  1. Go to Containers / Overview list, choose the container.
  2. Under Actions menu, choose SSH Keys.
  3. To add SSH keys to container, select the keys you want to add.
  4. To remove SSH keys from container, unselect the keys you want to remove.
  5. Confirm your changes by clicking Update. Please note that you can update SSH keys on running LXD containers only.

Public Redirects

How do I view list of all public redirects on my server?
  1. Go to My Servers / Overview listing and choose server.
  2. Under Actions menu, choose Public Redirects to view all public redirects on this server.
How do I create public redirect?
  1. Go to Public redirects list of the server where you want to create the public redirect.
  2. Click Create Rule.
  3. Enter name, allowed IP address / range, destination container, protocol (TCP and UDP) and ports redirection description. (There is an interactive help which will guide you to correctly setup a public redirect).
  4. Click on Create.
How do I update public redirect on my server?
  1. Go to Public redirects list of the server where you want to update the public redirect.
  2. Under Actions menu of that redirect, choose Edit Rule.
  3. Make changes to the redirect exactly as you would create a redirect and click on Update.
How do I remove public redirect from my server?
  1. Go to Public redirects list of the server where you want to remove the public redirect.
  2. Under Actions menu of that redirect, choose Remove Rule.
My redirect rule isn't working - how do I solve this?
  1. When container server is restarted (this happens mostly when we need to perform system updates), public redirects are not automatically reset.
  2. Go to Public redirects list of the server and choose the redirect that's not working.
  3. Under Actions menu, choose Refresh Rule. Alternatively you can choose to Refresh All rules in list.

Support Tickets

How do I view my support tickets and their respective status?
  1. Go to Support Tickets section to view list of all your tickets.
I'm having issues - how do I create new support ticket?
  1. Go to Support Tickets section and click on Create Ticket.
  2. Enter subject, optionally choose container server and try to describe your problem as clearly and detailed as possible.
  3. Click on Create. Our support team will be immediately notified and will get back to you to assist you with the issue.

API Interface

How do I connect to Contifier's Platform API interface?
  1. Everything regarding our API access and usage is described separately in the dedicated API documentation.
  2. The documentation contains examples for every possible use case you would normally do while using the Contifier Platform's control panel.

Billing

How am I billed?
  1. You're billed automatically on a monthly basis for access to the Contifier platform, together with pay-as-you-go, pay-per-minute billing for Cloud Providers resources utilization (where your containers are running). Your virtual billing account balance is automatically updated when we bill you.
Am I billed when my containers are stopped?
  1. Yes, you're billed even if your containers are stopped, because there are active resources allocated (container server).
How do I view my current account balance, add virtual credit to my account or view billing history?
  1. Everything regarding Billing is organized on one screen and can be intuitively accessed from there. Under Billing / History, you can also download PDF of particular invoice (if available).
How do I view current month charges of all my container servers?
  1. You can download PDF summary of current month charges of all your container servers in Billing / This Month Charges section.
How do I upgrade my current membership type?
  1. Please contact our Sales Team by opening Support Ticket if you want to upgrade your current membership type.
When adding virtual credit to my account, which payment methods do you accept?
  1. Currently we accept PayPal payments only. We will launch credit card payments soon.
Am I billed for the exceeded network traffic?
  1. When you consume all your network traffic of your container server in current billing cycle and additional traffic is generated, we will automatically bill you for the exceeding traffic. Invoice for the exceeded network traffic will be made available in your Billing History.
How do I buy additional disk storage to my server?
  1. We will be launching this feature soon.
Do you offer refund in specific situations?
  1. Each situation that may be eligible for refund will be considered individually.
Will taxes be included in my invoice?
  1. Currently we do not charge VAT.
What type of information do you collect during payment process?
  1. We do not collect any sensitive information like credit card details nor your PayPal account information. The only information we store is the state of payment.

User and Customer Profile

How do I update my user profile?
  1. Click on the down arrow icon next to your name in the upper right corner of the control panel and choose My Profile.
  2. Edit your user profile and click Update.
How do I update my customer profile?
  1. Go to User Profile section.
  2. Click on Customer Profile.
  3. Edit your customer profile and click Update.
How do I change my user password?
  1. Go to User Profile section.
  2. Click on Change Password.
  3. Set your new password and click Update.

Team Members

How do I view list of my team members?
  1. Click on the down arrow icon next to your name in the upper right corner of the control panel.
  2. Choose Team Members to view list of all your team members.
How do I invite new team member?
  1. Go to Team Members section and click on Invite Member.
  2. Enter your team member's email address and click on Invite.
How do I perform specific action with my team member (e.g. remove, block, unblock)?
  1. Go to Team Members section and choose team member.
  2. Under Actions Menu, choose the desired action you want to perform.